Support services with 7 days/week SLA

Activy logo
Mindy logo
Prospector logo
Kontomierz logo
Audio Bible logo
Long-term Cooperation and Support

We keep your mind safe

Oftentimes clients are left with their new digital systems on their own. This is not the case with LeanCode. To support our clients, we have created a 7D/week support program, which allows you to keep your mind safe and guarantees that no matter what technical obstacle you encounter, we are here to help you in the shortest possible time. Our Support services were created to help you identify and solve any technical problems related to your IT system - application, API server, database and other infrastructure elements.

Why should you use Support services?

Constant access to our expertsWith our 7 days/week support services, we ensure quick resolution of technical problems related to IT infrastructure, guarantee immediate response to incidents, and help with many other system-related tasks. By choosing one of our support plans, you have daily access to our experienced experts, who are ready to provide full support to maintain the continuity of your IT infrastructure.
Short resolution timesOur plans ensure the resolution time of critical errors within 2h from the moment our monitoring system detects anomalies. This gives you the guarantee that your service will be available 99.9% of the time.
Proactive monitoringYou don’t need to stay up late at night to ensure that everything works perfectly. Our automated monitoring systems constantly check whether all critical methods are working properly. If a problem is detected, the support team reacts within 1 hour.
Quick implementations of new featuresIf you are on our support plans and find yourself in a situation when you need additional features, we will prioritise your requests over other external requests.

What is included in the Support services?

Our support services guarantee immediate responses to all reported incidents and quick resolution of problems related to your IT infrastructure. They can be based on our standard solutions or fully customized to your individual needs. The choice of a specific plan depends on the requirements and scope of the project.
7 days/week service hours
Extended availability of 99.9%
Quick reaction times
Guaranteed resolution times
System-related tasks
Accelerated path for change requests

What sets us apart from other agencies?

1

High-responsibility

While many agencies primarily provide you with developers, we go a step further by taking full ownership of your projects.

2

Experience from 60+ apps

You get the assurance of working with a highly skilled team that builds top-tier mobile apps, resulting in 5-star client reviews.

3

Your tech partner

We are taking responsibility for the tech side of the project and recommend solutions that fit your business needs.

4

We provide training of the staff

Our developers can help teach your team the skills necessary to continue your product development. We openly pass the know-how to our clients.

Examples of our projects

Case Study Activy
Mobile ApplicationActivy
Case Study of Prospector App
Prospector logo
Web ApplicationProspector

Reviews of our work

Activy logo

If you decide to work with LeanCode, you will experience a lot more than a usual relationship between a client and a vendor. They have empathy combined with responsibility, and they are really lean - both for small and big clients.

Igor Pielas the CEO at Activy
Igor PielasCEOActivy
Prospector logo

The team not only delivered what we needed, but they improved on what we wanted as well. The new platform is a significant advantage to our sales. I have worked with many IT teams developing software for over 30 years. This team is top grade.

Brent Jackson
Brent JacksonOwnerIRD Group
Audio Bible logo

When we decided to implement the listenership in the 3D sound, we knew we needed a better app - I would compare it to a good Porsche. The LeanCode team managed to create something we are happy with, allowing us to grow our business by scaling the model. They worked on this project with the utmost care, professionalism, and attention to our needs.

Krzysztof Czeczot
Krzysztof CzeczotCEOThe Audio Bible Super Production

How to launch Support services?

Meet our expert

Let’s talk about your product needs!

Łukasz Kosman, CEO LeanCode
Hi,

During our first interview, we will discuss your needs and adjust our supporting plans.

Łukasz KosmanCEO at LeanCode

FAQ

What is the price of the Support services?
When is the best time to add Support Services?
Can you support the external infrastructure?
What support services do you provide?
Is there 24/7 support, and what is the response time?
Do you offer flexible pricing models, such as pay-as-you-go or fixed plans?